Live Date: March 25, 2026

What does it actually take to modernize how a city serves its residents?

In this session, Midland’s Process Engineer Officer Dr. Steven Sierra Alcabes joins ElevenLabs to share how the city deployed “Jacky,” an AI-powered civic concierge that now handles overflow calls, answers resident questions in multiple languages, and operates around the clock — without compromising on security or trust.

Hear directly from the team behind the implementation on the challenges they faced, the decisions they made, and what the results look like in practice: fewer missed calls, faster resolutions, and a more inclusive experience for a community of 138,000 residents.

What you’ll learn:

• How ElevenLabs supports Midland’s endeavor towards providing first class customer service to its citizens through voice agents deployed across 11 call centers in support of 3.6k calls per month
• What it takes to deploy a multilingual voice agent across a diverse community of 138,000 residents
• How to meet government-grade security and privacy requirements without sacrificing resident experience

Join us, and bring your questions!